HubSpot Kova Sync Errors
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Error Message |
Resolution |
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Common.HSAPIException: Property values were not valid: (Field: "[property_name]", INVALID_OPTION) |
Verify that the value being sent matches an available option in the HubSpot dropdown property. The property name shown in the error will vary. Responsibility: HubSpot Services |
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A contact with the email [email] already exists. Existing ID: [ID] |
A HubSpot contact already exists with the email address being used. Responsibility: HubSpot Services |
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System.Exception: Failed Saving Customer Info: "The request is invalid. "wcCustomerInfo.PhoneHome" |
The home phone value is not valid for the Kova customer record. Responsibility: HubSpot Services |
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System.Exception: Failed Saving Customer Info: "The request is invalid. "wcCustomerInfo.ZipCode" |
The ZIP code value is not valid for the Kova customer record. Responsibility: HubSpot Services |
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Common.HSIntegrationException: No contacts associated for the purchase id |
The purchase does not have a contact associated with it. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Could not find the related owner with |
The owner referenced by the record could not be found. Responsibility: HubSpot Services |
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System.Exception: Email or Phone Home is empty! Cannot create customer to Kova! |
The customer is missing both an email address and a home phone number, so Kova cannot create the customer. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Could not find owner with id |
The owner referenced by the record could not be found. Responsibility: HubSpot Services |
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Common.HSIntegrationException: No deals associated for the customer/purchase id |
The customer or purchase does not have an associated deal. Responsibility: HubSpot Services |
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Invalid data. Deal associated to multiple Customers/Purchases! |
The deal is associated with more than one customer or purchase. Responsibility: HubSpot Services |
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Invalid state code. a valid statecode |
The state code on the record is not valid. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Only realtor contacts associated for the purchase id |
The purchase has only Realtor contacts associated and no customer contact. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Cannot update a customer modified in Kova. Email Not found for BSSUser |
The customer was modified in Kova, but the matching BSSUser email could not be found. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Only lender contacts associated for the purchase id |
The purchase has only lender contacts associated and no customer contact. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Could not find purchases for the contacts! |
No purchase could be found for the associated contacts. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Could not find active purchases for the contacts related to this deal! |
No active purchase could be found for the contacts associated with the deal. Responsibility: HubSpot Services |
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Common.HSIntegrationException: Found more than one active purchase for the contacts related to this deal. Cannot continue! |
More than one active purchase was found for the contacts associated with the deal. Responsibility: HubSpot Services |
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System.Exception: Purchase Kova Owner is not set! Cannot create customer to Kova! |
The purchase does not have a Kova owner assigned. Responsibility: HubSpot Services |
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************ERROR************: Email Not found for BSSUser |
The email address does not match a BSSUser. Responsibility: HubSpot Services |
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Could not find the Kova user assigned to custcontact or the email address was empty!. Trying to use the default user! |
The assigned Kova user could not be found, or the user email address is blank. Responsibility: HubSpot Services |
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System.Exception: Cannot find Assocication Type |
The integration could not identify the required association type. Responsibility: HubSpot Services |
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Error from HubSpot: "PROPERTY_DOESNT_EXIST", Field Name: "[property_name]" |
Verify that the HubSpot property exists and that the integration references the correct internal property name. The property name shown in the error will vary. Responsibility: BIMaire |
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Failed Executing get on [Kova Web Configurator URL] |
Verify that the Kova web configurator endpoint is available and that the integration is using the correct URL. The URL shown in the error will vary. Responsibility: BIMaire |
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Failed Executing get: statusCode=[status_code] |
Review the status code returned by the Kova endpoint and correct the connection, authorization, endpoint, or server issue indicated by that code. Responsibility: BIMaire |
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Could not convert string to integer: |
A text value was supplied where the integration expected an integer. Responsibility: BIMaire |
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FAILED TO SEND ERROR MESSAGE TO QUEUE: System.AggregateException: One or more errors occurred |
The integration also failed while attempting to place an error message in the queue. Responsibility: BIMaire |
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Business Object has expired |
The referenced business object is expired. Responsibility: BIMaire |
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A network-related or instance-specific |
The application could not connect to the referenced server or database instance. Responsibility: BIMaire |
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Object reference not set to an instance of an object |
The application attempted to use an object that was not initialized. Responsibility: BIMaire |
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Error reading JObject from JsonReader. Path |
The response could not be read as a JSON object. Responsibility: BIMaire |
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Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value |
The response contains a character that is not valid in the expected JSON value. Responsibility: BIMaire |
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"ApplicationError","message":"The field NameFirstBuyer1 must be a string with a maximum length of 30." |
The Buyer 1 first-name value exceeds the 30-character maximum. Responsibility: BIMaire |
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statusCode=500, {"status":"error","message":"There was a problem with the request |
HubSpot returned an internal server error for the request. Responsibility: BIMaire |
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System.Exception: Failed Saving Customer Info: "The remote server returned an error: (500) Internal Server Error." |
Kova returned an internal server error while the integration was saving customer information. Responsibility: BIMaire |
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Could not update Customer. Changes would have resulted in a duplicate row! |
The customer update would create a duplicate database row. Responsibility: BIMaire |
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HubSpotCustomer RID needs to be cleared out! |
The existing HubSpot customer record ID must be cleared before processing can continue. Responsibility: BIMaire |
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Failed Saving Customer Info: "An error has occurred." for customer |
Kova returned a general application error while saving customer information. Responsibility: BIMaire |
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System.Exception: Failed Saving Customer Info: |
Customer information could not be saved; this message does not include the underlying cause. Responsibility: BIMaire |
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{PayloadSenderV2} Failed sending event. Events intake API absolute URL |
The application could not send an event to the configured events intake API. Responsibility: BIMaire |
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Failed requesting tokens |
The application could not obtain the authentication tokens required for the request. Responsibility: BIMaire |
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Application error |
The application returned a general error without a more specific cause. Responsibility: BIMaire |
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An unhandled exception has occurred while executing the request |
The request failed because the application did not handle an exception. Responsibility: BIMaire |
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An unhandled exception was thrown by the application |
The application threw an exception that was not handled. Responsibility: BIMaire |
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Error calling HandleHSWorkflow: System.AggregateException: One or more errors occurred. (Unable to read data from the transport connection: Connection reset by peer.) |
The remote system closed the connection while the workflow call was reading data. Responsibility: BIMaire |
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Error calling HandleHSWorkflow: System.AggregateException: One or more errors occurred. (A task was canceled.) |
The workflow call ended because an application task was canceled. Responsibility: BIMaire |
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Error calling HandleHSWorkflow: System.AggregateException: One or more errors occurred. (The operation was canceled.) |
The workflow call ended because the operation was canceled. Responsibility: BIMaire |